Refills purchased directly on the UpReload website are sent to your phone automatically.

• Direct refill - credit is added automatically
• PIN code refill - PIN and instructions are shown

No manual activation is required.

Refills purchased as part of an Auto Refill subscription must be activated manually. This lets you choose when the credit starts and helps prevent it from expiring.

How do I activate an “Auto Refill” refill?

• Go to your account homepage
• Click View next to the refill
• Click Activate

After activation:

• Direct refill: credit is sent automatically
• PIN code refill: PIN and instructions are shown

Auto-Refills are a handy way to always ensure you have enough phone credit. Auto-Refill will automatically purchase your chosen Refill amount each month and send the receiver a reminder message.

Auto-Refill can be turned on and off from the account area. Sign in now to manage your Auto-Refill settings. Alternatively, you can contact our Customer Service team who may be able to assist you.

If you bought a refill by mistake, we may be able to refund it only if the refill has not been activated.

To request a refund, please contact our Customer Service team. We will check the status of the refill and let you know if a refund is possible.

If you think you may have purchased the wrong Refill, Please send a message to our Customer Service team who may be able to assist you.

Our Customer Service team are available to help you with any queries you might have, 24 hours a day, 7 days a week. They aim to respond to all enquiries as fast as they can. Please send a message to our Customer Service team who may be able to assist you.

You can buy one refill every 24 hours.
This limit helps protect both you and us from fraud.
To get started, buy any refill to create an account.
If you already have an account, sign in and click Buy a Refill on the account homepage to purchase another refill.

You can view a list of countries we cover.

Refills purchased directly on the UpReload website are sent to your phone automatically.

• Direct refill - credit is added automatically
• PIN code refill - PIN and instructions are shown

No manual activation is required.

Refills purchased as part of an Auto Refill subscription must be activated manually. This lets you choose when the credit starts and helps prevent it from expiring.

How do I activate an “Auto Refill” refill?

• Go to your account homepage
• Click View next to the refill
• Click Activate

After activation:

• Direct refill: credit is sent automatically
• PIN code refill: PIN and instructions are shown

We support all major networks. You can view a list of our networks and a list of countries we cover.

You can buy refill credit for multiple phones and phone networks worldwide.

Buy your first refill to create an account. After that, you can sign in and buy refills for the same phone or different phones from your account.

Please note: you can buy one new refill every 24 hours. This limit helps protect your account from fraud.