Help & support

Have you already bought a Top-Up?

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Frequently asked questions

After buying a Top-Up you will have immediate access to the Top-Up PIN Code. You'll need to use this PIN Code to activate your Top-Up before you can begin using the credit.


A link to your PIN Code has been sent to your chosen email address and/or Phone. It is also listed in your account area. Your PIN Code is an 8-16 digit code (exact number of digits can vary by phone network).


For instruction on how to use your PIN Code, please select your country and network from the tool below.

United States United Kingdom France Germany Italy Spain Philippines
Access Wireless PIN USA Airvoice PIN USA ATT USA Boost Mobile USA Cricket USA FreeUp Mobile USA GoSmart USA H2O USA Liberty Mobile USA Libon USA Lyca Mobile USA MetroPCS USA Net10 USA Parent PagePlus PIN USA Safelink Wireless USA SimpleMobile USA SinPin PINLESS USA T-Mobile USA Total by Verizon USA Tracfone USA Ultra Mobile USA Verizon USA

Auto-Top-Ups are a handy way to always ensure your have enough phone credit. Auto-Top-Up will automatically purchase your chosen Top-Up amount each month and send the receiver a reminder message.


Auto-Top-Up can be turned on and off from the account area. Sign in now to manage your Auto-Top-Up settings. Alternatively, you can contact our Customer Service team who may be able to assist you.

If you have purchased a Top-Up in Error, we may be able to refund the Top-Up amount if we can confirm that the PIN Code has not been activated.


Please send a message to our Customer Service team who may be able to assist you.

If you think you may have purchased the wrong Top-Up, Please send a message to our Customer Service team who may be able to assist you.

Our Customer Service team are available to help you with any queries you might have, 24 hours a day, 7 days a week. They aim to respond to all enquiries as fast as they can. Please send a message to our Customer Service team who may be able to assist you.

More questions

Auto-Top-Ups are a handy way to always ensure your have enough phone credit. Auto-Top-Up will automatically purchase your chosen Top-Up amount each month and send the receiver a reminder message.


Auto-Top-Up can be turned on and off from the account area. Sign in now to manage your Auto-Top-Up settings

With UpReload, can store and Top-Up 2 phones per account. To get started, buy any Top-Up to create an account. If you have already bought a Top-up, simply sign in to your account. From the account area you can add or remove the phone numbers as needed.

Frequently asked questions

Buying a Top-Up for your or someone else's phone is quick and simple. Visit the buy page and enter the number you want to Top-Up.
You can view a list of countries we cover.
After buying a Top-Up you will have immediate access to the Top-Up PIN Code. You'll need to use this PIN Code to activate your Top-Up before you can begin using the credit.
We support all major networks. You can view a list of our networks and a list of countries we cover.
With UpReload, can store and Top-Up 2 phones per account. To get started, buy any Top-Up to create an account. If you have already bought a Top-up, simply sign in to your account. From the account area you can add or remove the phone numbers as needed.

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